Terms of Service

These Terms & Conditions govern the use of services provided under the Lodge Nine powered by Little Emperors & Co. Limited (“Lodge Nine”, “we”, “us” or “our”).

Little Emperors & Co. Limited is registered as a private limited company in the United Kingdom, under company number 06785499. Its registered office is 10 John Prince's Street, 1st Floor, London, England, W1G 0JW.

By applying for our services, using our website, or booking through us, you acknowledge and agree to these Terms.

1. Company Information

Trading Name: Lodge Nine

Legal Company Name: Little Emperors & Co. Limited

Company Number: 06785499

Company Status: Active

Company Type: Private Limited Company

Incorporation Date: 7 January 2009

Registered Office Address: 10 John Prince's Street, 1st Floor, London, England, W1G 0JW

Nature of Business (SIC): 47990 – Other retail sale not in stores, stalls or markets

2. Client Rules

2.1 Access to Lodge Nine services is subject to verification and acceptance by Lodge Nine at its sole discretion. We are not obliged to disclose reasons for rejected requests.

2.2 You must provide accurate details when making a request or booking. Failure to do so may invalidate your booking. This is a continuing obligation; you must notify us if your details change.

2.3 We reserve the right to modify or discontinue any of our services or these Terms at any time.

2.4 Our services are personal and non-transferable. They cannot be assigned, sublicensed, or otherwise transferred without written consent.

2.5 Reservations made through Lodge Nine must be for the intended traveller(s). If you authorize someone else to make bookings on your behalf, you must provide their details to our team.

2.6 Access to any restricted area of our website or platform may be password-protected. You are solely responsible for safeguarding your credentials. Lodge Nine assumes no liability for unauthorized use of your account.

2.7 Our services are available only to persons over 18 years of age. Any unauthorized use by individuals under 18 will be null and void.

3. Fees, Cancellation & Payment

3.1 Any applicable Lodge Nine service fees are displayed or communicated before the service is provided.

3.2 Payment of any applicable fee constitutes acceptance of these Terms and authorization for us to provide the Services.

3.3 Service fees are refundable only where agreed by Lodge Nine or required by applicable law.

3.4 If you find a comparable lower hotel rate that we cannot match, Lodge Nine may review the rate and, at its discretion, offer an adjustment or other solution.

3.5 Existing confirmed bookings made directly with suppliers cannot be overridden by Lodge Nine.

3.6 We may cancel or suspend services at our sole discretion where reasonably necessary.

3.7 Any Lodge Nine service fees must be paid before the relevant service is provided unless otherwise agreed.

3.8 At your request, Lodge Nine may purchase goods or services on your behalf. You authorize charges to your payment method.

4. Services & Benefits

4.1 As a Lodge Nine client, you may access services and benefits communicated by our team or displayed on our website. Benefits are provided by suppliers, who are solely responsible for fulfillment.

4.2 Supplier benefits are subject to change and availability.

4.3 We work to ensure benefits remain available but cannot guarantee fulfillment.

4.4 Clients should always review the full booking details and benefits before confirming a reservation.

5. Use of Services

By using our services, you agree to:

• Use them only for lawful purposes.
• Provide accurate and truthful information.
• Accept responsibility for all bookings made through Lodge Nine.
• Not make fraudulent or speculative bookings.
• Not use automated tools to access or copy our platform without consent.

6. Agency Role

6.1 Lodge Nine operates solely as a booking agent. Your contract is directly with the hotel or supplier, whose terms govern your booking.

6.2 We are not responsible for acts, omissions, or service quality of suppliers.

7. Payments

A valid credit card may be required for reservations.

Deposits and fees charged by hotels are subject to their cancellation policies and are often non-refundable.

Payments may be processed in the hotel's local currency; bank charges and currency fluctuations are your responsibility.

8. Booking Confirmations

A booking is confirmed when a confirmation number is issued.

Names on reservations must match passports exactly.

You are responsible for checking confirmations and reporting errors immediately.

9. Amendments & Cancellations

Amendments and cancellations must be made through Lodge Nine.

Hotel cancellation policies apply and may include penalties.

Refunds, if any, will be processed to the original payment method.

10. Lowest Available Rate Guarantee

10.1 Our lowest available rate guarantee applies where expressly offered by Lodge Nine at the time of booking. To qualify, the rate you found must:

• Apply to the same hotel, dates, room type, guest count, and benefits.
• Be at least 5% lower than our rate, exclusive of card fees.
• Match the same cancellation terms.

10.2 Exclusions include:

• Exchange rate differences.
• Unauthorised agent bookings.
• Special or private rates (corporate, staff, subscriber-only).
• Voucher or redemption bookings.

10.3 The guarantee applies per booking, including consecutive stays. Up to 5 claims per year per client are allowed.

10.4 If all conditions are met, Lodge Nine may provide a credit or other benefit as communicated at the time of the claim.

11. Insurance

We strongly recommend all clients obtain comprehensive travel insurance. Lodge Nine accepts no responsibility for:

• Medical issues or accidents.
• Flight delays or cancellations.
• Loss or theft of belongings.

12. Complaints

Complaints during travel must be raised with the hotel or supplier immediately to allow resolution. Lodge Nine may assist after travel on a goodwill basis but accepts no liability for refunds or compensation owed by suppliers.

13. Liability

13.1 Lodge Nine provides services with reasonable care and skill.

13.2 We act only as an agent; all contracts are with suppliers.

13.3 We disclaim liability for supplier acts, omissions, or losses.

13.4 Supplier information, including availability, prices and policies, is their responsibility. We do not guarantee accuracy.

13.5 We are not liable for interruptions or inaccessibility of our platform.

13.6 Our maximum liability is limited to twice the fees paid to Lodge Nine in connection with the relevant booking.

13.7 We exclude liability for indirect, consequential, or special damages, including profit loss, goodwill or data loss.

13.8 You indemnify us against all claims, costs, and damages arising from your use of our services, breaches of these Terms, or violations of law.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.